Incident Response Flowchart
graph TD
A[Issue Detected] --> B{Affects All/Most
Customers?}
B -->|YES| C[🔴 CRITICAL]
B -->|NO| D{VIP Client or
Revenue Impact?}
C --> E[📞 CALL IMMEDIATELY
Roger/Management]
E --> F{System Down
Completely?}
F -->|YES| G[Emergency Response Protocol]
F -->|NO| H[Rapid Assessment]
D -->|YES| I[🟠 HIGH PRIORITY]
D -->|NO| J{Has Simple
Workaround?}
I --> K[💬 MESSAGE URGENTLY
Full Details]
K --> L[Implement Workaround]
L --> M[Monitor & Resolve]
J -->|NO| I
J -->|YES| N[🔵 MEDIUM PRIORITY]
N --> O[📝 DOCUMENT ISSUE]
O --> P[Report in Next Review]
G --> Q[All Hands Response]
H --> R[Targeted Fix Deployment]
M --> S[Post-Incident Review]
P --> S
Q --> S
R --> S
style C fill:#ff4757,stroke:#ff2f3e,stroke-width:3px,color:#fff
style E fill:#ff4757,stroke:#ff2f3e,stroke-width:3px,color:#fff
style I fill:#ffa502,stroke:#ff7f50,stroke-width:3px,color:#fff
style K fill:#ffa502,stroke:#ff7f50,stroke-width:3px,color:#fff
style N fill:#3498db,stroke:#2980b9,stroke-width:3px,color:#fff
style O fill:#3498db,stroke:#2980b9,stroke-width:3px,color:#fff
style G fill:#e74c3c,stroke:#c0392b,stroke-width:2px,color:#fff
style Q fill:#e74c3c,stroke:#c0392b,stroke-width:2px,color:#fff